Privacy Notice
Last updated: 22 July 2025
DROP Streetwear is operated by Pakatan Untung Sdn. Bhd. (SSM Registration No. 201901011691 (1321019-K)). We respect your privacy and explain below how we handle personal data when you browse our website, place an order, contact us, or sign up for our communications.
Information we collect
Depending on how you interact with us, we may collect your name, email address, phone number, billing and delivery addresses, order history, product preferences, and messages you send us. When you use our website, we may also collect device, browser, and website usage information through cookies and similar technologies.
Payment providers process the information needed to complete a payment. We may receive payment confirmation and transaction details needed to manage your order, refunds, and records.
How we collect and use your information
We collect information directly from you when you place an order, create an account, contact us, or subscribe to marketing. We may also receive relevant information from the platforms and service providers used to fulfil your order.
We use personal data to:
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Process payments, prepare and deliver orders, and manage returns or refunds.
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Answer enquiries and provide customer support.
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Operate customer accounts and any loyalty programme you choose to join.
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Send promotional emails or messages where you have signed up to receive them.
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Understand website performance, improve our products and services, and measure advertising where these features are enabled.
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Prevent fraud, maintain security, and meet applicable legal and recordkeeping obligations.
Who we share information with
We share information when needed with service providers that help us run our business. These may include Shopify, payment providers such as Airwallex and Atome where offered at checkout, delivery partners, customer support and email providers, and Rivo if you use our loyalty programme. Where enabled, analytics and advertising providers such as Meta may also receive information through cookies or similar technologies.
These providers receive information relevant to the services they perform. If you purchase from DROP Streetwear through a third-party marketplace, that marketplace also handles information under its own privacy policy.
Some providers may process information outside Malaysia. We take reasonable steps to protect personal data when using these services.
Your choices
Information needed to process an order, deliver a purchase, or respond to an enquiry is required for those purposes. If you do not provide it, we may be unable to complete your order or assist with your request.
Joining our mailing list is optional. You can unsubscribe using the link in a marketing email or contact us at sales@dropstreetwear.com. You can also manage cookies through your browser settings and any privacy controls presented on our website. Disabling some cookies may affect how parts of the website work.
You may contact us to request access to or correction of your personal data, or to ask us to limit certain uses of it, subject to applicable law.
Security and retention
We use reasonable measures to protect personal data. We keep it for as long as needed for the purposes described above, including order support and applicable legal or accounting requirements, and then delete or anonymise it when appropriate.
Contact us
For privacy questions or requests, contact:
DROP Streetwear / Pakatan Untung Sdn. Bhd.
Email: sales@dropstreetwear.com
Phone: +60 10-222 3275
Registered address: Unit C-G-05, CoPlace 1, 2270 Jalan Usahawan 2, 63000 Cyberjaya, Selangor, Malaysia.
We may update this notice when our practices change. The latest version will be posted on this page with its update date.