Terms of service

DROP STREETWEAR · SHOPPING TERMS

Last updated: 22 July 2025

Welcome to DROP Streetwear. These terms explain the conditions for using our website and shopping with us.

DROP Streetwear is operated by Pakatan Untung Sdn. Bhd.

01 About these terms

These Terms of Service apply to your use of dropstreetwear.com and purchases made directly through this website. Please read them alongside the Refunds, Returns & Cancellations Policy, Privacy Policy and any product-specific terms shown before purchase.

You must have the legal capacity to enter into the transaction, or appropriate authorisation where required. Nothing in these terms removes any rights you have under applicable law.

02 Product information & authenticity

DROP sells authentic products. Check each listing for its model, edition, size system, condition and included contents before purchasing.

Do not assume that every item is new, sealed or supplied with all original accessories unless the listing states this. Screen settings and lighting can affect how colours appear; this does not excuse supplying a product that materially differs from its description.

For collectibles and graded cards, check the stated language, set, card number, selling unit and grade. Sealed trading-card products do not guarantee a specific pull unless the listing expressly promises it.

03 Orders & customer information

Please provide accurate contact, billing and delivery details, and review your selected products, sizes and quantities before paying.

If you notice an error, contact DROP promptly. We will check whether it can be corrected before dispatch; a requested change is not confirmed until we respond.

If stock is unavailable or we cannot fulfil an order, we will notify you and refund payments received for the items we cannot supply. We will not substitute another product without your agreement.

04 Prices, currencies & payments

Review the currency, item prices, shipping charges, applicable taxes and final total shown at checkout before confirming payment. Payment methods depend on the options available for your order and destination.

Your bank or payment provider may apply its own currency-conversion or transaction charges. Payment-provider terms also apply to services you choose, including instalment options where available.

If we identify a material pricing or listing error affecting your order, we will contact you to explain it and discuss the available resolution. We will not charge an additional amount without your agreement. Any cancellation or remedy remains subject to applicable law.

05 Promotions, discounts & DROP CLUB

Promotions and rewards are subject to the eligibility, dates, exclusions, minimum spend, quantity requirements and combination rules disclosed for each offer.

Check that an eligible discount appears in your final total before paying. A banner or promotional message alone does not confirm that an offer has been applied.

DROP CLUB earning and redemption follow the programme terms displayed when you participate. These terms do not independently promise a points rate, voucher value or ability to combine rewards.

06 Shipping & delivery estimates

Ready-stock orders will be dispatched within 24–48 hours of order placement, unless they contain a preorder product. The following are estimated courier delivery times after dispatch:

Shipping availability and charges depend on your items and delivery address. International delivery estimates do not mean every product can be sent to every country. Any applicable import charges are subject to destination rules and the shipping terms disclosed for your order.

If a parcel is delayed, missing or damaged, contact us with your order number. We will help investigate; using a courier does not remove our applicable responsibilities to you.

07 Preorders

A preorder is not available for immediate dispatch. Review the product-specific estimate and any disclosed conditions before ordering.

If no estimate is provided, ask DROP before purchasing. If the stated timeframe changes materially, contact us to discuss your order and available remedies. Any rights concerning non-delivery or substantial delay remain unaffected.

Preorder cancellation requests follow the terms disclosed at purchase and the Refunds, Returns & Cancellations Policy, subject to applicable law.

08 Cancellations, returns & refunds

Our Refunds, Returns & Cancellations Policy explains how to request help, cancel an order and report faulty, damaged, incorrect or authenticity-related issues.

Change-of-mind returns and returns for an incorrect size or product selected by you are not accepted. This restriction does not apply where the goods fail to meet applicable consumer guarantees.

A cancellation request is not confirmation that the order has been stopped. Approved refunds will generally be issued through the original payment method, subject to applicable law.

09 Accounts, reviews & acceptable use

Keep your account credentials secure and notify us if you suspect unauthorised use. Do not use the website to commit fraud, upload malicious code, interfere with security or unlawfully obtain another person’s information.

Reviews and other content you submit must reflect your genuine experience and must not contain unlawful material or disclose someone else’s personal information without authority.

We may take reasonable steps to address misuse, including restricting abusive access, without removing existing order obligations or consumer rights.

10 Website content & third-party services

Website content may be protected by copyright, trade marks and other intellectual-property rights belonging to DROP or their respective owners. Do not reproduce protected content for commercial use without appropriate permission.

Brand names and product marks belong to their respective owners. Their appearance on the website does not, by itself, indicate an official partnership or endorsement.

Third-party websites and services operate under their own terms. Using an external service does not remove any responsibility DROP has under applicable law.

11 Consumer rights & disputes

Nothing in these terms excludes or limits liability, guarantees, rights or remedies that cannot lawfully be excluded or limited.

These terms are governed by Malaysian law, without depriving you of mandatory protections that apply under another applicable law. They do not require you to give up access to a competent consumer tribunal, regulator or court.

If a dispute arises, contact us with your order details so we can work towards a resolution. Contacting us does not prevent you from exercising your legal rights.

12 Changes to these terms

We may update these terms for future use of our website and future purchases. The revised version will show its publication date.

Changes will not retrospectively reduce rights or alter the agreed terms of an existing order without a lawful basis and any agreement required from you.

CUSTOMER CARE

Questions about these terms?

DROP Streetwear / Pakatan Untung Sdn. Bhd.

Email

sales@dropstreetwear.com

Phone

+60 10-222 3275

Registered address

Unit C-G-05, CoPlace 1, 2270 Jalan Usahawan 2, 63000 Cyberjaya, Selangor, Malaysia.