Returns & Refunds
Last updated: 28 September 2026
At DROP Streetwear, we want you to shop with confidence. Please check the product details, size, and delivery information carefully before placing your order. If you need help choosing a product, contact us before you buy.
Change of mind and sizing
Due to the nature of the products we sell, we do not accept returns or offer refunds or exchanges for a change of mind, an incorrect size selection, or an incorrect product selection. This does not affect your rights if a product is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable consumer guarantees.
Damaged, faulty, incorrect, or authenticity concerns
If your order arrives damaged, faulty, or different from what you ordered, or if you have a concern about authenticity, email sales@dropstreetwear.com as soon as possible. We ask that you contact us within two working days of delivery, where possible, so we can investigate promptly.
Please include:
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Your order number.
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A description of the issue.
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Clear photos of the product, packaging, and any damage or discrepancy.
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A photo of the attached QR tag, if your product has one.
Please keep the product, its packaging, and any attached tags while we review your request. Do not remove an attached QR tag before contacting us about an authenticity concern.
We will review the information and advise you of the next steps. We may request further details or arrange for the product to be returned for inspection. Please contact us before sending anything back so we can provide the correct instructions.
Approved returns and refunds
If a return is approved, we will tell you how and where to send the item. If a refund is approved, it will generally be issued to your original payment method. The time it takes to appear in your account depends on your payment provider.
Where required by applicable law, we will provide the appropriate remedy for a product that is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable consumer guarantees.
Purchases through other platforms
If you bought a DROP Streetwear product through Shopee, Lazada, TikTok Shop, or another marketplace, please submit your request through that platform’s order process. You can also contact us if you need help locating your order.
Contact us
DROP Streetwear is operated by Pakatan Untung Sdn. Bhd.
SSM Registration No.: 201901011691 (1321019-K)
Email: sales@dropstreetwear.com
Phone: +60 10-222 3275