Privacy policy
DROP STREETWEAR · YOUR INFORMATION
Last updated: 22 July 2025
DROP Streetwear, operated by Pakatan Untung Sdn. Bhd., respects your privacy. This policy explains how we collect, use and disclose personal information when you visit dropstreetwear.com, make a purchase, join DROP CLUB or contact us.
01 Information we collect
Depending on how you interact with DROP, we may collect the following information:
| Information | Examples & purpose |
|---|---|
| Contact details | Name, email, telephone number, billing and delivery addresses, used to communicate with you and fulfil orders. |
| Orders & payments | Products, variants, payment status, transaction references, delivery details and return requests, used to manage purchases and support. |
| Accounts & DROP CLUB | Account details, purchase history, points activity and information you voluntarily provide for rewards. |
| Messages & reviews | Enquiries, customer-support communications and reviews you submit. |
| Website activity | IP address, browser and device information, pages viewed, referral sources and interactions with our website. |
Information comes directly from you, through website technologies, and from providers involved in processing payments, fulfilling orders and operating our services.
02 How we use your information
We use relevant information to:
- Process payments, fulfil orders and arrange delivery or collection.
- Manage customer accounts, loyalty benefits and customer support.
- Handle returns, refunds and product enquiries.
- Send order confirmations and service updates.
- Send marketing communications where permitted and according to your choices.
- Understand website usage and improve the shopping experience.
- Detect fraud, secure our services and meet legal obligations.
Information needed to complete an order is required for that transaction. Optional information, such as marketing preferences or birthday details, is voluntary. Without necessary contact, payment or delivery information, we may be unable to fulfil your order.
03 Who receives your information
We may disclose relevant information to:
- Shopify, which hosts our online store.
- Payment processors and payment-service providers.
- Couriers, fulfilment partners and collection providers.
- Providers supporting customer service, loyalty, reviews, email marketing, analytics and advertising, where those services are enabled.
- Professional advisers, regulators or authorities where necessary or legally required.
The information disclosed depends on the service involved. Third-party providers may also process information under their own privacy policies.
04 Shopify & payments
Our website uses Shopify’s ecommerce platform. Shopify processes information needed to provide its services and may process certain information for its own purposes, as explained in its privacy policies.
Read Shopify’s consumer privacy policy
Payment providers process payment information according to the method you select. Their privacy notices explain their processing practices.
05 Cookies, analytics & advertising
Our website may use cookies, pixels and similar technologies to operate shopping features, remember preferences, understand usage and measure advertising.
Where required, non-essential technologies are subject to your consent. Where available, you can manage choices through our cookie controls. You can also adjust browser settings, although blocking necessary cookies may affect website functionality.
Visiting this website does not, by itself, constitute consent to every form of tracking.
06 Marketing choices
You can unsubscribe from marketing emails using the link in those messages or contact us to update your preferences.
Unsubscribing does not stop essential communications about an existing order, payment, delivery or service request.
07 International processing
Shopify and other providers may process information outside Malaysia. Any overseas disclosure or transfer must meet applicable data-protection requirements. Contact us if you need information about transfers relevant to your data.
08 Retention & security
We retain personal information for as long as necessary for the purposes described here, including fulfilment, customer support, accounting, dispute resolution and legal requirements.
We take reasonable steps to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
09 Your choices & rights
Subject to applicable law, you may request access to or correction of your personal information, withdraw consent where processing relies on it, and object to direct marketing. Other rights, including deletion or data portability, apply where provided by law.
We may verify your identity before responding. Some information may need to be retained to meet legal obligations.
10 Contact & complaints
For privacy questions, personal data requests or complaints, use the contact details below.
Please include enough information for us to identify and respond to your request. Do not send passwords or complete payment-card details.
You may also raise privacy concerns with Malaysia’s Personal Data Protection Commissioner.
11 Policy updates
We may update this policy to reflect changes in our services or legal requirements. The revised version will show its publication date. Where required, we will provide additional notice or obtain consent.
PRIVACY ENQUIRIES
Contact DROP
DROP Streetwear / Pakatan Untung Sdn. Bhd.
- sales@dropstreetwear.com
- Phone
- +60 10-222 3275
- Registered address
- Unit C-G-05, CoPlace 1, 2270 Jalan Usahawan 2, 63000 Cyberjaya, Selangor, Malaysia.
