Refund policy

DROP STREETWEAR · CUSTOMER CARE

Refunds, Returns & Cancellations

At DROP Streetwear, we want you to shop with confidence. Please check the product description, condition, size, quantity and delivery information before placing your order.

This policy covers purchases made directly through dropstreetwear.com.

At a glance

A quick guide. Please read the full terms below.
Your situation	What to do
Change of mind or incorrect size selected	Returns, exchanges and refunds are not accepted for these reasons.
Faulty, damaged, incorrect or authenticity concern	Contact DROP promptly with your order number and details of the issue.
Cancel before dispatch	Request a cancellation as soon as possible. Wait for confirmation from DROP.
Preorder cancellation	We review the terms disclosed at purchase and your order status, subject to applicable law.
Confirmed refund	Generally returned through the original payment method. Posting time depends on your provider.

Your rights under applicable consumer-protection laws remain unaffected.

1. Change of mind & sizing

We do not accept returns, exchanges or refunds because you changed your mind, selected an incorrect size or ordered the wrong product.

This does not affect your rights if an item is faulty, damaged, incorrectly supplied, not authentic or otherwise fails to meet applicable consumer guarantees.

2. Damaged, faulty or incorrect items

If there is a problem with your purchase, email sales@dropstreetwear.com as soon as possible.

For issues apparent on delivery, please contact us within two working days of receipt, where possible, so we can investigate promptly. This requested reporting period does not limit your statutory rights or automatically exclude faults discovered later.

Please include

Your order number.
A description of the issue.
Clear photographs of the item, packaging and relevant labels.
A photograph of the attached DROP QR tag, if applicable.

Keep the item, packaging and tags available while we review your request. For authenticity concerns, avoid removing an attached QR tag before contacting us, where possible.

Missing packaging or tags does not automatically invalidate a legitimate claim under applicable law.

3. Returns & exchanges

Please contact us before sending an item back so we can provide the correct return instructions.

We may request additional information or inspect the item to assess the issue. The appropriate resolution will depend on the circumstances and applicable law, and may include repair, replacement or refund.

Where the law gives you a choice of remedy, that choice remains yours. Replacement items are subject to availability.

We will explain any return arrangements and responsibility for shipping costs before you send the item. These arrangements will not restrict your statutory rights.

4. Order cancellation requests

To request a cancellation, contact sales@dropstreetwear.com promptly with your order number and the items you wish to cancel.

A request is not confirmation of cancellation. Please wait for DROP’s response before assuming your order has been stopped.

Ready-stock orders

We will check whether your order can still be stopped before dispatch. Cancellation may not be possible once the parcel has been handed to the courier.

Refusing delivery does not automatically cancel your order or establish eligibility for a refund.

Preorders

Preorder cancellation requests are reviewed against the terms disclosed when you purchased and the status of your order.

Any cancellation restrictions or charges must have been clearly communicated before purchase and must comply with applicable law. Your rights concerning non-delivery or substantial delays remain unaffected.

5. Orders DROP cannot fulfil

If an item becomes unavailable or we cannot fulfil your order, we will contact you and refund payments received for the items we cannot supply.

We will not substitute a different product without your agreement.

6. Refund processing

Once a refund is confirmed, it will generally be issued through your original payment method.

Your bank or payment provider determines when the funds appear in your account. If you have not received a confirmed refund, contact us with your order number.

Where you are legally entitled to a refund, store credit will not be imposed as your only option.

7. Sale items & promotional purchases

Purchasing an item on sale or through a promotion does not remove your rights regarding faulty, damaged, incorrectly supplied or misdescribed goods.

For an approved return involving a bundle, free gift or multi-item promotion, we will explain how the original offer affects the return and refund calculation, subject to applicable law. Refunds reflect the amount paid for the relevant purchase.

8. Marketplace purchases

For orders placed through Shopee, Lazada or TikTok Shop, submit your request through the platform’s order process. Its procedures and applicable consumer rights will apply.