Shipping policy
DROP STREETWEAR · DELIVERY INFORMATION
Last updated: 22 July 2025
Here is what to expect when ordering from DROP, from dispatch to delivery.
Ready-stock dispatch: 24–48 hours from order placement.
01 Order dispatch
All orders will be dispatched within 24–48 hours of being placed, unless the order contains a preorder product.
Dispatch means your parcel has been handed to the courier. It is separate from the courier’s delivery time.
02 Estimated delivery times
| Destination | Estimated delivery |
|---|---|
| West Malaysia | 1–3 working days |
| East Malaysia | 5–7 working days |
| International | 2–10 working days |
Delivery times are estimates, not guarantees, and depend on the courier. Public holidays, destination, courier disruptions and customs clearance may affect arrival times.
03 Klang Valley same-day delivery
Orders for same-day delivery within eligible Klang Valley areas must be placed before 11:00 AM Malaysia time on the same day.
- Available Monday–Friday only, excluding public holidays.
- Available only for eligible ready-stock products and addresses where the same-day delivery option is offered.
- Select the same-day delivery option when available; placing a standard-shipping order before 11:00 AM does not automatically make it a same-day order.
If you miss the cutoff, contact us to check the next available option. Same-day delivery does not apply to preorders.
04 Preorder products
Preorder products are not available for immediate dispatch. Refer to the specific product listing for its estimated availability and dispatch information.
The standard 24–48-hour dispatch timeframe does not apply to preorders. If your order contains both ready-stock and preorder products, contact us to confirm whether they will be sent together or separately before relying on a delivery date.
05 Shipping availability & charges
Shipping options and charges are shown at checkout based on your delivery address and the products in your order.
Some products or destinations may not support international delivery or particular delivery services. The international estimate above does not mean every product can ship to every country.
06 International duties & customs
Customers are responsible for applicable import duties, taxes, customs-clearance charges and related fees, including agent fees, unless these are expressly included or prepaid as shown at checkout.
These charges are set by the destination’s authorities or service providers. Please check the applicable import requirements before ordering. Customs inspections and unpaid charges can delay delivery.
If a shipment is returned because import charges were not paid or delivery was refused, contact us. Any refund and any deduction for shipping, return or customs costs will be assessed against the terms disclosed at purchase, the actual circumstances and applicable law. We will explain the calculation; a returned parcel does not automatically entitle you to a full refund or remove any statutory entitlement you may have.
07 Delivery details & tracking
Please provide a complete and accurate delivery address and contact number. If you notice an error after ordering, contact us promptly. Changes may not be possible once an order has been dispatched.
If your shipping confirmation includes a tracking link, use it to follow courier updates. Contact us with your order number if tracking is missing, not working or shows a delivery problem.
08 Delayed, missing or damaged parcels
If your parcel appears delayed, lost or damaged, email sales@dropstreetwear.com with your order number and relevant details. For damage, include photographs of the item and packaging where possible.
Keep the item and packaging available while the matter is investigated. We will assist with the issue and provide any remedy required under applicable law. Courier involvement does not remove our applicable responsibilities to you.
09 Your consumer rights
Nothing in this policy excludes or restricts rights or remedies available under applicable consumer-protection laws. For returns, refunds or cancellation requests, refer to our Refunds, Returns & Cancellations Policy.
DELIVERY SUPPORT
Need help with a shipment?
DROP Streetwear / Pakatan Untung Sdn. Bhd.
- sales@dropstreetwear.com
- Phone
- +60 10-222 3275
- Registered address
- Unit C-G-05, CoPlace 1, 2270 Jalan Usahawan 2, 63000 Cyberjaya, Selangor, Malaysia.
